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✉️ Contact us: novalys.co@gmail.com

At Pet Aristocrat, we prioritize providing an exceptional customer experience. We take great care in preparing each order and ensuring it is shipped promptly, so your luxury pet accessories reach you without delay.
We offer complimentary shipping within France 🇫🇷 and provide fast, reliable delivery across Europe, North America, and worldwide 🌍. No matter where you are, Pet Aristocrat brings elegance and comfort straight to your pet’s doorstep.

To ensure secure and timely delivery, we collaborate with trusted logistics partners, including Chronopost, Colissimo, La Poste, DHL, UPS, FedEx, and other internationally renowned carriers. This guarantees the best shipping experience, with precise tracking and smooth delivery.

Delivery times:

– France & Europe: 4 to 7 business days

– United States & Canada: up to 10 business days (depending on customs and carrier conditions)

– Other international destinations: delivery time may vary based on your location and local customs regulations

Once your order is confirmed, you will receive a confirmation email. When your package is shipped, you will receive another email with a real-time tracking link, allowing you to follow your order’s journey every step of the way.

Please note: orders shipped outside the European Union, including to the USA or Canada, may incur customs duties or import taxes. These charges are the buyer’s responsibility. We recommend checking with your local customs office for further details.

At Pet Aristocrat, we ensure that your beloved companion receives nothing but the best – with secure orders, swift shipping, and elegant delivery. 🐾

Shop with confidence, wherever you are in the world.

We guarantee a fully secure payment system, protected by the latest encryption technologies. Your transactions are processed with complete confidentiality, allowing you to shop with peace of mind.

We accept all major French and European bank cards, as well as PayPal and Apple Pay, including:

— Bank Card (CB)

— Visa

— Mastercard

— American Express

— Maestro

— E-Cart Bleu

— PayPal

— Apple Pay

🔒 Shop with confidence on our store! Your security is our top priority, and we ensure a safe and enjoyable shopping experience for you.

At Pet Aristocrat, your satisfaction is at the heart of everything we do. Our French-speaking customer service team is available 24/7, ready to offer fast, professional, and personalized support for any questions regarding your orders, products, or services.

For our European customers, we also offer English-speaking support, ensuring a smooth and enjoyable experience, no matter your language.

📞 Contact our support via email at (novalys.co@gmail.com) or through our live chat, and enjoy quick, tailored responses to your needs. We are here for you 24/7, fully at your service.

We strive to provide you with a simple and enjoyable shopping experience, from the first click to after-sales. Your satisfaction is our absolute priority, and we do everything in our power to ensure impeccable service. You can rely on us at every step of your shopping journey.

At Pet Aristocrat, your satisfaction is our top priority. If, for any reason, your purchase does not fully meet your expectations, you have 14 days from the date of receipt to return your product.

Return Conditions:

✅ Product in perfect condition: Unused, clean, with the original tag intact, and in its original packaging.

✅ Careful return: The item must be properly packaged to prevent damage during shipping.

✅ Refund or exchange: Depending on your preference, we will offer a full refund or an exchange for another product.

📩 Once your return is approved, we will process the refund or exchange as soon as possible.

💬 Need assistance? Our customer service team is available 24/7 to assist you throughout the return process and answer any questions you may have. We are here for you at every step!

Shop with confidence at Pet Aristocrat.

Our customers share their positive experiences with our service, and we do everything we can to ensure a hassle-free shopping experience.

Our team is here to assist you with professionalism and responsiveness.

📧 Contact us directly at: novalys.co@gmail.com

Pet Aristocrat – Excellence for your companions 🐾✨